Frequently asked questions, answered by Dr. Hasia.
The questions our customers ask most often — answered the way Dr. Hasia would answer them in clinic. Not the way a marketing team would.
Where to begin,
what to expect.
If you've never used high-strength skincare before, start here.
Start with our 4-minute assessment. You'll answer questions about your concerns, current routine, skin sensitivities, and pregnancy status. Within 48 hours, Dr. Hasia's team will send a personalised protocol recommendation — typically 2–4 formulas — with an explanation of why each is suited to your skin.
How to use what,
when, and with what.
Getting layering right matters as much as choosing the right products.
What's safe,
what to pause.
How to navigate your routine safely during pregnancy and breastfeeding.
What's in the bottle,
and why.
The actives, the doses, the manufacturing, the science.
How we ship,
how we help.
Logistics, policies, and how to reach us when you have questions.
Using each
formula right.
Product-specific questions on layering, frequency, and what does what.
Message Dr. Hasia's
team directly.
Our medical team responds to skincare questions within 24 hrs on average. Marketing questions get a similarly thoughtful answer — just maybe a little quicker.